If you are in the unfortunate position of having a problem with your new home, this page describes the sections of cover that may apply to you. Please note not all policies contain the same sections of cover and details of what is or isn't covered can be found in your policy documentation.
If you believe the issue with your home is covered by your warranty with LABC Warranty, then make a claim via our Claim Notification Portal.
If you are making a new claim under one of our schemes Underwritten by AmTrust Europe Limited, please visit https://marleyriskconsultants.com/AELclaim to submit a claim. Your claim will be handled by Marley Risk Consultants Limited, whose contact details can be found on the linked claim submission page.
If you are unsure who your scheme was underwritten by, then the underwriter for your policy is detailed on your Certificate of Insurance.
If you need more information on our claims process, you can check out our blog on how the claims process works.
If your developer fails to start or complete work on your home due to their insolvency or fraud, contact our claims team immediately.
Typically one or two years (if provided) – check your certificate. During this period the developer is responsible for rectifying any defects (deemed to be a failure to comply with our Technical Manual).
After the defects period (if provided) and for the remainder of the policy duration – check your certificate. During the structural insurance period our policy protects you from structural defects, which although rare, can be costly to rectify.
MD Insurance Services Ltd. is the scheme administrator for LABC Warranty and is authorised and regulated by the Financial Conduct Authority. Registered in England No: 3642459 | Website by Fuelius.